Refund Policy

At fivefeet, we want you to be satisfied with your purchase. Please review this Refund Policy carefully before placing an order.

1. All Sales Are Final

Unless otherwise required by applicable law, all purchases made through fivefeet are final.

We do not offer refunds, returns, or exchanges for:

Change of mind or buyer's remorse.
Incorrect product selection.
Ordering the wrong size, color, or compatible product.
No longer wanting an item after placing an order.

Please review product descriptions, specifications, compatibility details, and your order information carefully before checkout.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or materially different from the product you purchased, contact us within 7 days of delivery at contactokasterisk@gmail.com.

Please include:

Your order number.
A description of the problem.
Clear photographs or other relevant evidence, where applicable.

We will review your request and determine an appropriate resolution, which may include a replacement, refund, or other remedy where warranted.

Please keep the product and its packaging until we have reviewed your request, if reasonably possible.

3. Lost or Missing Orders

If your order has not arrived within the estimated delivery window, contact us so we can investigate with the shipping carrier or fulfillment provider.

If tracking marks an order as delivered but you cannot locate it, please check your delivery location and contact the carrier where appropriate. We will review the circumstances before determining the next steps.

4. Order Cancellations

Orders may enter processing shortly after purchase. We cannot guarantee cancellation once processing or shipment has begun.

If you wish to cancel an order, contact us as soon as possible. If an order cannot be cancelled, the all-sales-final policy applies except where a refund or cancellation is required by law.

5. Refund Processing

If a refund is approved, it will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

We will communicate any applicable refund details when your request is resolved.

6. Legal Rights

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law. Where required by law, we will provide the applicable refund, replacement, repair, or other remedy.

7. Contact Us

For refund requests or questions about this policy, contact:

Store: fivefeet
Customer Support Email: contactokasterisk@gmail.com