Shipping Policy
Last updated: October 28, 2026
At fivefeet, we aim to make your shopping experience straightforward. Please review our shipping and return policy before placing your order.
1. Order Processing
Orders are processed after payment has been confirmed. Processing times may vary depending on product availability and supplier fulfillment times.
2. Shipping & Delivery
Shipping times vary depending on the product, destination, and shipping carrier. Estimated delivery times are provided for guidance and are not guaranteed.
Once an order has shipped, delivery may be affected by carrier delays, weather, customs, or other circumstances outside our control.
Customers are responsible for providing an accurate and complete shipping address at checkout.
3. All Sales Are Final
Due to the nature of our products and fulfillment process, all sales are final. We do not accept returns or exchanges for change of mind, incorrect product selection, or buyer's remorse.
Please review product descriptions, specifications, compatibility information, and order details carefully before completing your purchase.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us at [insert customer support email] within 7 days of delivery.
Include your order number, a description of the issue, and clear photographs where applicable. We will review the situation and determine an appropriate resolution, which may include a replacement, refund, or other remedy.
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.
5. Lost Packages
If tracking indicates that your package has been delayed or lost, contact us so we can investigate with the shipping carrier or fulfillment provider.
If a package is marked as delivered but you cannot locate it, please check with household members, neighbors, and the carrier before contacting us.
6. Order Cancellations
Orders may not be cancellable once processing or fulfillment has begun. Contact us as soon as possible if you need to request a cancellation. We cannot guarantee that a cancellation request can be accommodated.
7. Contact Us
For questions about shipping or an order, contact:
fivefeet Customer Support
Email: contactokasterisk@gmail.com